Better telephone skills for law firms

Law firm phone skills

Customer Service Standards – Telephone skills Many industries have their key frustrations for customers/clients. For trades such as plumbers, it is turning up when they said they would and for lawyers a common client frustration is getting a lawyer to return a phone call. If you don’t believe me, type into Google the phrase “Getting lawyers to return client phone […]

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Small Law Firm Blog

If you are on LinkedIn, one of the best ways to increase the authority of your profile is to get some LinkedIn recommendations of your work from your clients or Centres of Influence. It provides powerful social proof that you are great at what you do. Increasingly potential clients will go online to investigate you before making contact and some […]

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Testimonials

Referral webinar testimonial- Peter Nevile – Nevile & Co Melbourne Vic “We had the firm’s marketing group watch Colin Ritchie’s Webinar. It was practical and helpful. Perhaps most of all it gave us the push we needed to refocus on our existing referral system.It also helps that it is not a significant cost factor for greater implementation. Like most firms […]

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